Refund policy

Return & Refund Policy

Defective Items Only — We accept returns and provide refunds exclusively for defective or damaged products.

Return Window: 30 days from delivery
Return Shipping: FREE for defective items
Refund Processing: 7 business days
Restocking Fee: None

Last updated: January 28, 2026

At Adultopoly, we are committed to providing quality products. Due to the intimate nature of our products and for health and safety reasons, we maintain a strict return policy. We can only accept returns and issue refunds for items that arrive defective or damaged.

Return Window

You have 30 days from the date of delivery to request a return for defective or damaged items.

After 30 days: Returns will not be accepted, even for defective items.

1. Return Eligibility

What We Accept:

We ONLY accept returns for:

  • Products that arrive defective due to manufacturing defects
  • Products that arrive damaged during shipping
  • Products with material or workmanship defects present upon arrival

What We Do NOT Accept:

We CANNOT accept returns for:

  • Change of mind or buyer's remorse
  • Incorrect size or product selection by customer
  • Items that have been used, opened, or installed (unless defective upon arrival)
  • Customer-caused damage or wear
  • Incompatibility issues
  • Any non-defective items

Important: Due to health, safety, and hygiene regulations governing intimate products, all sales are final unless the item is defective or damaged upon arrival.

2. Return Shipping Costs

For Defective or Damaged Items:

  • Return shipping is FREE
  • We provide a prepaid return shipping label at no cost
  • You pay $0.00 for return shipping on defective items

For All Other Reasons:

  • Returns are NOT accepted for non-defective items
  • All sales are final

There are no return shipping costs for customers returning defective or damaged products.

3. Restocking Fees

We do NOT charge restocking fees.

  • No restocking fee for defective item returns
  • No fees deducted from your refund
  • You receive 100% of your product price back

4. Defective Item Refund Process

If your item arrives defective or damaged, we will provide a full refund.

Step 1 — Contact Us Within 30 Days

Deadline: Within 30 days of receiving your item

Contact Information:

Include in your message:

  • Your order number
  • Clear photos of the defect or damage
  • Detailed description of the issue
  • Date of delivery

Step 2 — Await Review

Our team will review your refund request and respond within 24 hours (during business hours).

Step 3 — Return Authorization

If approved, we will provide:

  • Return authorization and instructions
  • Prepaid return shipping label (FREE - no cost to you)
  • Return address

Do not ship items back without prior authorization. Unauthorized returns may not be accepted.

Step 4 — Ship the Return

  • Repack the item securely in its original packaging (if possible)
  • Attach the prepaid return label provided
  • Use a trackable shipping method
  • Retain your tracking number

5. Refund Processing Time

Total Refund Timeline:

Our Processing Time: 7 business days
Bank Processing Time: 7 business days
Total Time: 14 business days from when we receive your return

Detailed Breakdown:

Inspection Period: When we receive your return, our team will inspect it to verify the defect or damage.

Refund Processing:

  • After inspection approval, refunds are processed within 7 business days
  • It takes an additional 7 business days for the refund to appear in your account, depending on your bank or payment provider
  • Refunds are issued to the original payment method

What Is Refunded:

  • Full product price (100%)
  • Original shipping costs (if the item was defective/damaged)
  • No deductions or restocking fees

Refund processing time is 7 business days after we receive and approve your return.

6. Exchange Policy

We do not offer direct product exchanges for any reason.

Returns for Defective or Damaged Items: If you receive a defective or damaged item:

  1. Contact us within 30 days of delivery
  2. Return the item following our return process
  3. Receive a full refund (processed within 7 business days)
  4. Place a new order if you'd like a replacement

All Other Sales Are Final: We cannot accept returns or exchanges for non-defective items, including:

  • Wrong size ordered
  • Changed mind
  • Product selection errors

Need Help Before Ordering? Contact our team to ensure you order the right product:

7. Order Modifications & Cancellations

Address Changes:

Once an order is placed, it is immediately processed for shipment. We cannot modify the shipping address after an order is placed.

Adultopoly is not responsible if a carrier delivers an item to an incorrect address that was provided by the customer during checkout. Please ensure your shipping address is accurate before completing your order.

Order Cancellations:

Once an order is placed, it enters our fulfillment process immediately. We cannot cancel or modify orders after they are placed.

All sales are final.

8. Non-Returnable Items

The following items are non-returnable for health and safety reasons:

  • Any opened or used intimate products (unless defective)
  • Products without defects or damage
  • Items purchased during final sale or clearance events (if applicable)

These restrictions are in place to protect the health and safety of all customers.

9. Damaged in Transit

If your package arrives visibly damaged:

  1. Take photos of the damaged package and contents immediately
  2. Contact us within 48 hours of delivery
  3. Include your order number and photos
  4. We will arrange for a replacement or full refund

Note: Claims for shipping damage must be reported within 48 hours of delivery.

10. Warranty Coverage

What Is Covered:

All Adultopoly products are covered for:

  • Manufacturing defects present upon arrival
  • Defects in materials or workmanship
  • Damage that occurs during shipping

What Is NOT Covered:

  • Customer-caused damage (dropping, misuse, etc.)
  • Normal wear and tear from use
  • Damage from improper cleaning or care
  • Batteries (if applicable) after first use
  • Products used in ways not intended by the manufacturer

Warranty Period:

Defects must be reported within 30 days of delivery to qualify for return and refund.

11. Original Order Shipping

All orders ship FREE via standard shipping worldwide.

  • No minimum purchase required
  • Delivery time: 7-12 business days total from order placement

For complete shipping details, see our Shipping Policy.

12. Customer Support

Email: customersupport@adultopoly.com
Phone: +1 (414) 396-1297

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Closed on weekends and holidays

Order Tracking: https://adultopoly.com/apps/track123

Response Time: We respond to all inquiries within 24 hours during business hours.

13. Policy Summary

Return Window: 30 days from delivery date
Eligible Items: Defective or damaged products only
Return Shipping Cost: FREE (we provide prepaid label)
Restocking Fee: None ($0.00)
Refund Processing Time: 7 business days
Total Refund Time: 14 business days (our processing + bank processing)
Exchanges: Not available - return for refund, then reorder
Cancellations: Not allowed after order is placed

14. Important Reminders

✓ Inspect your order immediately upon delivery
✓ Report any defects or damage within 48 hours
✓ Submit return requests within 30 days of delivery
✓ Contact us before returning anything
✓ Keep your order confirmation and tracking information
✓ Do not return items without authorization

Due to the intimate nature of our products, we cannot accept returns on non-defective items. This policy is in place for health, safety, and hygiene reasons to protect all customers.

All sales are final unless the product arrives defective or damaged.

Questions?

If you have any questions about our return policy or need assistance with a defective item, please contact us:

Email: customersupport@adultopoly.com
Phone: +1 (414) 396-1297

Address:
Adultopoly
4020 S Lake Dr #4
Saint Francis WI 53235-5248
United States

Our team will be happy to help.

Thank you for choosing Adultopoly!