Refund policy

Return & Refund Policy

Last Updated: January 28, 2026

At Adultopoly, we are committed to providing high-quality products. Due to the intimate nature of our items, all sales are final. For health, safety, and hygiene reasons, we do not accept returns or issue refunds unless a product arrives damaged or defective.

Quick Policy Summary

  • Eligible Items: Defective or damaged products ONLY.

  • Return Window: 30 days from the date of delivery.

  • Return Shipping: FREE (we provide a prepaid label).

  • Restocking Fee: None.

  • Refund Processing: 7 business days once received (up to 14 days total including bank processing).

  • Exchanges & Cancellations: Not available.

1. Return Eligibility

We strictly enforce an All Sales Final policy, with exceptions made only for defective or damaged goods.

What We Accept:

  • Products with manufacturing, material, or workmanship defects present upon arrival.

  • Products damaged during shipping (must be reported within 48 hours).

What We Do NOT Accept:

  • Change of mind or buyer's remorse.

  • Incorrect size or product selection.

  • Items that have been used, opened, or installed (unless defective out of the box).

  • Customer-caused damage, normal wear and tear, or improper care.

  • Incompatibility issues.

Returns will not be accepted for any reason after 30 days from delivery.

2. How to Process a Defective Return

If your item arrives defective or damaged, we will provide a full refund (100% of the product price and original shipping) at zero cost to you. Please follow these steps:

Step 1: Contact Us Within 30 Days Email customersupport@adultopoly.com with:

  • Your order number.

  • Clear photos or videos of the defect/damage.

  • A detailed description of the issue.

  • The date of delivery.

Step 2: Await Authorization Our team will review your request within 24 hours (during business hours). Do not ship items back without prior authorization.

Step 3: Ship the Return If approved, we will email you a FREE prepaid return shipping label and instructions. Repack the item securely in its original packaging, attach the label, and drop it off with the carrier.

3. Refunds & Replacements

  • Refund Timeline: Once we receive and inspect your return, we will process your refund within 7 business days. Please allow an additional 7 business days for your bank to post the funds to your original payment method.

  • No Exchanges: We do not offer direct exchanges. If you receive a defective item, we will issue a full refund, and you may place a new order for a replacement at your convenience.

4. Damaged in Transit

If your package arrives visibly damaged by the carrier, you must contact us at customersupport@adultopoly.com within 48 hours of delivery. Include your order number and photos of the damaged packaging and contents. We will arrange for a prompt resolution.

5. Order Modifications & Cancellations

To ensure fast delivery, orders are sent to fulfillment immediately upon placement. We cannot cancel orders, modify items, or change shipping addresses once an order is placed.

  • Please verify your shipping address at checkout. Adultopoly is not responsible for packages delivered to incorrect addresses provided by the customer.

6. Shipping & Delivery

All orders ship FREE via standard shipping worldwide, with no minimum purchase required. Delivery typically takes 7–12 business days from order placement. For complete details, please see our Shipping Policy.

Need Help?

If you have any questions about this policy or need to report a defective item, our team is ready to assist you.

Thank you for choosing Adultopoly!