Frequently asked questions
How long does shipping take?
Worldwide Shipping Available
Orders ship within 1-2 business days. Transit time is 6-10 business days after shipment, for a total delivery time of 7-12 business days from order placement.
We work with reliable carriers including USPS, UPS, and FedEx. FREE standard shipping on all orders — no minimum purchase required!
Shipping Options:
• Standard Shipping: FREE (7-12 business days total)
• Discreet Shipping: Available as an upgrade
• Expedited Shipping: Available for faster delivery
How do I contact adultopoly?
We're here to help! You can reach our customer support team via email:
Email:customersupport@adultopoly.com
Phone: +1 (414) 396-1297
Support Hours:Monday – Friday: 9:00 AM – 5:00 PM (CST)Closed on weekends and holidays
Phone support coming soon!
How do I track my order?
Track your order easily using our order tracking page:
Tracking Page: https://adultopoly.com/apps/track123
What you'll need:
• Order number + email address, OR
• Order number + phone number, OR
• Tracking number
You can also find this page under the Support tab in our main menu.
How do I return an item?
Return Policy:
We accept returns and issue refunds only for defective items. Due to the nature of our products, we cannot accept returns for change of mind, incorrect size selection, or other non-defect reasons.
For defective item returns:
1. Review our full Refund Policy
2. Contact us at customersupport@adultopoly.com with your order details and photos of the defect
Our team will review your request and provide instructions within 1-2 business days.
